Returns & Refunds

Cancellations

We pride ourselves on being able to have your order dispatched within 24/48 hours, with most orders sent within one day.

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Returns 

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of makeup. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

Please check your orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

In order to process your returns as quickly as possible, all returns must include:

 

  • A copy of your delivery note or your order number
  • A return authorization (obtainable from Customer Services)
  • Reason for return

 Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.

Guaranted Refunds

We guarantee money back refund without question if you are dissatisfied in any way. Notification MUST be made within 30 calendar days of receipt, and in any case within 3 months of purchase. Items must be returned in the original condition in which they were received.

We regret we cannot offer a refund once the product has been opened and used.

 

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of makeup. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused.

If there is any defect in the product on receipt, once opened, then it may be returned to us for a refund at that time, but please contact our Customer Services staff before returning any items. Items returned without prior authorization will not be accepted.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.